This time it's Kenny Rogers...

After Assunta Sports Day, we all decided to hv lunch at kennyRogers. It was elissa's pick again.



Many pple there...tables were mostly occupied and we managed to park ourselves at a not so strategic spot - next to the sink.

Orders were taken but it took quite s/time for the food to arrive. Yes understood it was a big crowd there..

While waiting for food, my mind started 'boggling'..why can't they expect the crowd tday? Given the fact that tday is the last weekend of the month, (which most pple already recd their pay cheques for the month...gomen sure dh masuk gj..) I'm sure the restaurant operator expects the crowd. Afterall, it is not a new phenomena in M'sia whereby the eating places are crowded during this time of the month bila gj kluar. Takkan tak study the pattern of sales made...which days / weeks of the month that sales are peak.

Lagi satu yg i always pelik is why don't most restaurants or even any services for that matter do not study / look into their own capacity. Contohnya, if u provide a capacity of 50 paxs in your restaurant, u should also employ enough manpower to man the space capacity that u created. Otherwise, it does not balance and your capacity is actually falls back on how many paxs that each one of your staff could handle. If one staff can only serve 5 pple at one time, then having only 6 staff would not be sufficient to cater for 50 paxs. In this case, the capsaity is only (5x6) 30 paxs, not 50 paxs. That was just my 'perkiraan bodoh' that may not make much sense to some pple. But that has been on my mind everytime i encountered similar incidents like tday.

One more thing...the gravy for the chicken was cair. Confirmed..the gravy was not enough to go around. So, cairkan sikitlah.... That is the
trick right?


Wait till i come back again to kenny rogers on a normal day..probably on the 17ish of the month, and i will tell u the different. But that is not good bcoz in business, we hv to be consistently good in servicing our cudtomers no matter at which time of the month or day.

Am not criticizing bcoz i just like to complain or write for no reasons but i feel obliged n really want to see some changes in our service
industry - at least setanding dgn negara luar - at least what we get worth the money spent...

I will also give credits when due.. Sent via iPhone.